Attending court can be intimidating for witnesses, but volunteers at Snaresbrook Crown Court are there to help them every step of the way, says Catherine Redmond from the Citizens Advice Witness Service
For many people, attending court as a witness can be a daunting and unfamiliar experience. But at Snaresbrook Crown Court, a dedicated team of local volunteers are making a big difference in helping people feel more confident and supported when giving evidence.
The Citizens Advice Witness Service, a national initiative funded by the Ministry of Justice, operates in every criminal court in England and Wales, and runs a strong team right here in Snaresbrook. Snaresbrook has 20 courtrooms and is one of the biggest and busiest crown courts. Around 20 trained volunteers give their time each week to welcome and support witnesses and their families attending court proceedings.
From 9am each day, volunteers are on hand to greet witnesses, explain what happens at court and offer reassurance. They talk through who’s who in the courtroom and what to expect, always remaining impartial and supporting both prosecution and defence witnesses equally.
As well as practical guidance, volunteers provide much-needed emotional support. They’re trained to handle sensitive situations with empathy and care, and they often chat with witnesses about other concerns in their lives, pointing them towards organisations that can offer further help after the trial.
The team is supported by two experienced staff members, who keep everything running smoothly. Volunteers come from all walks of life; some are retired and looking to give back, others are students gaining insight into the justice system. What unites them is a shared commitment to helping others and remaining fair and neutral at all times. The role is varied and unpredictable; some days are quiet, others are busy with back-to-back cases, but it’s always rewarding. Volunteers also attend sentencing hearings, ensuring witnesses are supported at every stage.
“It has given me the opportunity to develop invaluable skills, especially in communication,” said one local volunteer. Another added: “Being a volunteer has not only allowed me to support others, but it’s also deepened my understanding of the justice system. Every day is different, and every person I meet reminds me why this role matters. It’s been one of the most rewarding things I’ve done and it’s really helped me build confidence in myself and how I communicate with others.”
New volunteers are always welcome. The service asks for a day of volunteering a week, with three months of training, observing trials and shadowing others, followed by 12 months of active volunteering. If you’re empathetic, flexible and interested in supporting others while gaining insight into the criminal justice system, this could be the perfect role for you.
For more information and to apply to volunteer, visit swvg.co.uk/witness
